Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us when submitting inquiries, booking consultations, or collaborating on video projects:

• Contact Details: Your full name, work email address, company name, phone number, and social profile links (e.g., LinkedIn).
• Project Specifications: Information about your product, desired video style, estimated timeline, budget expectations, and creative briefs.
• Technical Device Data: Standard server logs, IP address, browser type, and operating system collected passively to ensure secure site performance.

2. How We Use Your Information

We utilize the collected information strictly for legitimate business purposes:

• To prepare tailored proposals, price quotes, and production timelines.
• To conduct 1-on-1 strategy video consultations via Google Meet.
• To deliver milestone deliverables, gather feedback, and transmit final master video files.
• To issue invoices, process receipts, and maintain financial records.
• To respond promptly to customer support requests and project inquiries.

3. Consultation Scheduling via Calendly

When you schedule a discovery call or strategy consultation through our website, the booking is powered by Calendly LLC. When selecting a time slot, your name, email address, and any meeting notes are processed through Calendly to generate a calendar invite and video meeting link.

For details on how Calendly securely processes your scheduling data, please review the Calendly Privacy Notice .

4. Third-Party Service Providers

We partner with trusted, industry-leading infrastructure providers to operate our agency services securely:

• Web Hosting & CDN: Hostinger International Ltd. for reliable, secure website delivery.
• Web Conferencing: Google Meet (Google LLC) for video calls.
• Cloud Storage: Secure Google Drive / Dropbox for raw visual assets and high-res video masters.

These providers process data solely on our instructions and maintain rigorous enterprise security standards.

5. Cookies & Analytics

Assista Mina uses essential cookies to ensure website navigation and responsive layout rendering. We do not employ intrusive cross-site tracking cookies or invasive third-party ad retargeting networks. You can configure your browser to decline cookies at any time without impacting your ability to browse our portfolio.

6. Data Security & Retention

We implement comprehensive administrative, technical, and physical safeguards—including SSL/TLS encryption across all data in transit—to protect your proprietary product concepts and contact information from unauthorized access.

Client project assets and communications are retained for the duration of the commercial engagement and for a reasonable archive period to facilitate future video revisions or re-renders, unless deletion is requested.

7. Your Data Rights (GDPR & CCPA Compliant)

Depending on your geographic location (including the European Economic Area, United Kingdom, and California), you possess specific rights regarding your personal information:

• Access: Request a copy of any personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete contact details.
• Erasure: Request permanent deletion of your inquiry and contact records.
• Withdraw Consent: Opt out of future agency communications at any time.